Forgot Password? – athenaHealth

Many Healthcare providers are using athenahealth to help you access, manage, and protect your online health information using a single email and password. You can use this email and password anywhere you see the “Log in with athenahealth” button, including patient portals and other apps you use to manage your health records from various healthcare providers.

However, If this is your first login because you don’t yet have an athenahealth account, please refer to your healthcare provider’s instructions for registering for their patient portal and you will be walked through creating an athenahealth account as part of that process.

How To Reset the Password for your athenahealth Account

To reset the password for your athenahealth account, you must first navigate to the Patient Portal Welcome page. Once there, select the Forgot password link below the Log in with athenahealth button and follow the directions below to reset your password.

If you are having difficulty finding your Patient Portal, please see the Find your portal or copy this link to your browser to find your portal. If you have issues resetting your password, contact your healthcare provider’s office directly. They may be able to send you a password reset email.

reset the password for your athenahealth account

Follow these instructions to reset your password.

  • Navigate to your Patient Portal login page.
  • Click the Forgot your Password? Link.
  • Enter the email address you use to log into the Patient Portal and click Email me. You will receive a password reset email.
  • Open the email and click on Create a new password. This will open the Create your new password page.
  • Enter your new password twice, then click Save and continue to confirm it. You will be asked to verify your identity using the security option you selected when you first set up your athenahealth login.
  • If you’ve set up text messaging as your security option, the following message will appear:

Note: If the phone number displayed in the message is incorrect (for example, if the phone was lost or discarded), click Cannot verify? Reset your account to reset your Patient Portal account.

  • 1. Click Send code.

Note: If you do not receive the code within five minutes, check to make sure that the phone number shown in the message is correct. If you’re still having issues, try restarting the phone, make sure you have cellular reception, and then click Send code again.

  • 2. When you receive the security code on your phone, enter it in the space provided and click Verify.
  • If you selected a security question when you set up your security option, the following page will appear:
    • 1. Enter the answer to your security question.

Note: The athenahealth account does not distinguish between upper and lowercase letters, but you must enter any spaces or special characters that you included when you created the answer.