Many Healthcare providers use athenahealth. It helps you access, manage, and protect your online health information with a single email and password. You can use this email and password wherever the “Log in with athenahealth” button appears. This includes patient portals and other apps used to manage your health records from various healthcare providers.
If this is your first login and you don’t have an Athenahealth account, please refer to your healthcare provider’s instructions. They will guide you on registering for their patient portal. They will guide you through creating an athenahealth account as part of that process.
How to Reset your athenahealth Account Password
To reset the password for your athenahealth account, you must first navigate to the Patient Portal Welcome page. Once there, select the Forgot password link. It is located below the Log in with athenahealth button. Then follow the directions below to reset your password.
If you are having difficulty finding your Patient Portal, please see the Find your portal or copy this link https://pxppapp.px.athena.io/ to your browser to find your portal. If you have issues resetting your password, contact your healthcare provider’s office directly. They may be able to send you a password reset email.
Follow these instructions to reset your password.
- Navigate to your Patient Portal login page.
- Click the Forgot your Password? Link.
- Enter the email address you use to log into the Patient Portal and click Email me. You will receive a password reset email.
- Open the email and click on Create a new password. This will open the Create your new password page.
- Enter your new password twice, then click Save and continue to confirm it. You will verify your identity using the security option you selected. This was done when you first set up your Athenahealth login.
- If you’ve set up text messaging as your security option, the following message will:
Note: If the phone number displayed in the message is incorrect, take action. For example, if the phone was lost or discarded, click Cannot verify? Reset your account to reset your Patient Portal account.
- 1. Click Send code.
Note: If you do not receive the code within five minutes, check the phone number in the message. Make sure it is correct. If you’re still having issues, try restarting the phone. Ensure you have cellular reception. Then click Send code again.
- 2. When you receive the security code on your phone, enter it in the space provided and click Verify.
- If you selected a security question when you set up your security option, the following page will appear:
- 1. Enter the answer to your security question.
Note: The athenahealth account does not distinguish between upper and lowercase letters, but you must enter any spaces or special characters that you included when you created the answer.
- 2. Click Verify.
- After you verify your identity, the athenahealth Patient Portal home will open.